The Nelcon Hotel in Blackpool, Lancs., sent a text to a guest telling her to go on a diet after she had left a negative comment on a travel site about the hotel. See ROSS PARRY story RPYREVIEW : A holidaymaker who left a negative review for a hotel was sent a text from staff telling her - to go on a DIET. Emily Chance says she was also accused of 'hating everyone and everything’ by Nelcon Hotel owner Ken Evans in the 41-word message. The mother claims to have received the text after leaving a scathing review of the hotel on travel site Booking.com. Emily says she has been left outraged by the hotel owner's comments, claiming the response was a ‘little too personal’.